ASE-Lights Support

ASE-Lights helps users control WLED-compatible lighting devices on their local Wi-Fi network.

Contact Support

For support with ASE-Lights, please contact us at:

When contacting support, please include your device type, iOS or Android version, app version, and a brief description of the issue you are experiencing.

Common Troubleshooting

Device Discovery Issues

If ASE-Lights cannot find your WLED device, please try the following:

Ensure your phone and WLED controller are connected to the same Wi-Fi network.
Ensure the WLED controller is powered on.
Confirm that Local Network permission is enabled for ASE-Lights in your device settings.
Restart the ASE-Lights app and try discovery again.
Restart your WLED controller and router if the issue continues.

Unable to Control Lights

If your device is discovered but does not respond:

Confirm the WLED device is reachable on your local network.
Check that the WLED device has a valid IP address.
Make sure your phone is not connected to a guest network or VPN that blocks local devices.
Try opening the WLED device directly in a web browser using its local IP address.

Presets or Schedules Not Updating

If presets or schedules are not updating correctly:

Refresh the device in the app.
Confirm the WLED device is online.
Check that the preset exists on the WLED controller.
Restart the app and try again.

Privacy Policy

You can view the ASE-Lights Privacy Policy here:

https://aevionus.github.io/ASE-Lights-Policies/

Compatibility

ASE-Lights is designed for use with WLED-compatible lighting controllers. Some features may depend on the version of WLED installed on your controller and your local network configuration.